Cancelation Policy

At Skinura, we value your trust and strive to ensure a smooth shopping experience. Please read our Order Cancellation Policy carefully before placing an order.

1. Order Modification or Cancellation

                   Once an order is confirmed and payment is processed, it cannot be modified or cancelled. Cancellations are only accepted before dispatch. Once the order is shipped, it cannot be stopped or refunded.

2. Refusal at Delivery

                  If you refuse to accept your order at delivery without prior cancellation approval, it will be treated as a return-to-sender and may affect your eligibility for future orders or offers.

3. Out-of-Stock or System Errors

                    In rare cases where a product is out of stock or unavailable after payment, Skinura reserves the right to cancel the order. Customers will be notified promptly, and a full refund or replacement option will be offered.

4. Prepaid Orders

                    For prepaid orders cancelled before dispatch, refunds will be processed within 5–7 working days after confirmation.Refunds will be issued through the original payment method only.

5. Skinura Rights

Skinura reserves the right to cancel any order due to:

• Payment issues or transaction failure
• Incomplete or invalid shipping details
• Suspected fraudulent activity
• Unforeseen product unavailability

6. Contact for Cancellations

                       For cancellation requests, please contact our support team immediately with your Order ID and registered phone number:
📧 info@skinuracosmetics.com